FAQs

How do I place an order?

Simply browse our website, select the items you want, and add them to your cart. Then proceed to checkout and follow the prompts to complete your purchase.

What payment methods do you accept?

We offer a range of payment methods to accommodate our Pakistani customers, including credit/debit cards, bank transfers, mobile wallets, and Cash on Delivery (COD). You can select the preferred payment option during checkout for your convenience.

How can I track my order?

 

Once your order has been dispatched, we'll send you a shipping confirmation email with a tracking number and a link to track your package. You can use this information to monitor the delivery status of your order. If you have any questions about tracking your order, feel free to reach out to our customer service team for assistance.

How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping method chosen at checkout. You can find estimated delivery times on our shipping policy page.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please contact us within [5] days of receiving your order to arrange for a return or exchange.

Are the products on your store authentic?

Yes, we only sell genuine products sourced from reputable suppliers and brands. We stand behind the authenticity of every item we sell.

Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. During checkout, you'll have the option to add gift wrapping to your order.

What should I do if I receive a damaged item?

We take great care to ensure that your order arrives in perfect condition. However, if you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

How can I contact your customer support team?

You can reach our customer support team via email at  mnaqeeb377@gmail.com or through our contact form on the website. We're here to help with any questions or concerns you may have!